Creating a High Trust Culture

Creating a High Trust Culture

And How Credit Unions Have an Advantage I recently read The Trust Factor, by Paul Zak, a fascinating read using neuroscience to help explain difficult questions such as: Why is “culture” so difficult to improve? What makes so many good employees check out? Science has shown that when a stranger demonstrates that they trust us, […]

Leading with Gratitude, pt.2

Leading with Gratitude, pt.2

“No man will make a great leader who wants to do it all himself, or to get all the credit for doing it.” –Andrew Carnegie As leaders, our success is directly tied to the efforts of those we lead. As such, consciously recognizing them through actions that demonstrate our gratitude is one of the most […]

Leading with Gratitude, pt.1

Leading with Gratitude, pt.1

Having spent the last two weeks interviewing recent graduates of the Leadership Institute, I was struck by a common factor in all three of the graduates I interviewed: a deep sense of gratitude for having had the opportunity to participate, and for the impact the program made in their lives. As a recent graduate of […]

The Heroes and Leaders Among Us

The Heroes and Leaders Among Us

Recently, I had the opportunity to watch Christopher Nolan’s 2017 movie Dunkirk, and it has me thinking about why a leadership title is not enough to guarantee that someone will, in fact, lead. The movie does a wonderful job of showing how in times of war, the uniform does not a leader make. Likewise, in […]

The Impact of Self-Control, and Lack Thereof

The Impact of Self-Control, and Lack Thereof

Saying that self-control is a positive character trait is, for most of us, an exercise in stating the obvious. Scientists, psychologists and philosophers have been extoling the virtues of self-control for… well, forever. Plato claimed that our very existence as humans consists of a constant struggle between our desires and our rationality, with self-control maintaining […]

Employee Recognition that Actually Means Something

Employee Recognition that Actually Means Something

Ok. I’m about to say something that might (or might not) be considered controversial. Don’t say I didn’t warn you… We are becoming a culture in which reflexive praise for doing the right thing (even sometimes the not-so-right thing) is commonplace. A growing number of people – you know them, I know them – expect a […]

The Impact of Curious Leaders

The Impact of Curious Leaders

A couple of weeks ago, in a post examining the skill of asking questions, I stated that knowing how to ask the right questions at the right time, and in the right way is one of the most important skills a leader can have. I think this is true. But why is it true? Perhaps because curiosity is an essential component […]